24 May 2019 
Support Center » Knowledgebase » Billing
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 I've got an invoice for 0.00!
 Please ignore any invoices, payment reminders and termination notices from us for amounts of 0.00 - our billing is all done automatically and sometimes these are generated by mistake!
 I don't want to have to log in every month to pay my bill.
 We can change your billing frequency to yearly. If you want us to do this, please raise a support ticket from this site requesting a change to yearly billing.
 How can I pay?
 Our standard payment is via credit/debit card, through WorldPay. If you are having problems with this payment gateway, then you can send us a cheque. To do this, please send a cheque for the whole amount to our address as published on our web site.
 I want to know what invoice xxx is for?
 If you are unsure why we have sent you a particular invoice, it is a very easy process to log into your control panel to examine the invoice and see the details, specifically what item (or items) the invoice is for. To look at the detail of an invoic
 Can I give my card details over the phone?
 No. If you want to pay by credit/debit card you can do so online and securely by clicking on the make payment link within the 'Billing' section of your control panel. We do not take card numbers over the phone due to the agreement we have with our pr
 How do I make a payment with my credit/debit card?
 Making a payment with your credit/debit card is simple, easy and secure. The process is done through our Helm control panel, which you can access via:   http://
 How do I get an invoice for my hosting?
 We do not provide paper invoices, all of our invoices are electronic via email or web. For virtual hosting and reseller hosting customers invoices are provided by Helm, to get your latest invoice follow these steps:   1)
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